Agenda 2009 is Fortis’s roadmap for the next stage of our sustainability journey. It is the successor to our Agenda 2006 roadmap, which proved very effective in terms of our CSR focus and progress in the period 2004–06. Agenda 2009 will help us realise our ambition to be recognised as one of the leading financial institutions in this area. The roadmap is structured around three themes:

Sustainable supply chains	Climate change	Social inclusion

The three themes were identified after exhaustive consultation with our internal and external stakeholders. We are convinced that they capture the most important and substantive CSR challenges we will face in the years ahead. Our commitment to them will guide the ongoing effort to embed our sustainability values throughout the Fortis organisation. In the meantime, we continue to define measurable priorities and actions that will help us further improve our CSR performance.